Access to Your Health Records

Effective 8/3/2026

Texas law (Health and Safety Code § 181.105) requires us to give you clear instructions on how to request your health records, contact our licensing authority, and file a consumer complaint. This page provides those instructions.

How to request your health records

You have the right to obtain copies of the health records we maintain for you. To request them:

1. Submit a written request. Send a signed, dated letter to our office at 4532 West Gate Blvd Suite 200 Austin, TX 78745, or email [email protected] with your request. A written request is preferred so we can verify your identity and process it correctly.

2. Include identifying information. Your full name, date of birth, phone number, and a mailing or email address where we can send the records.

3. Specify what you want. Describe the records you need — for example, “all records from January 2024 to present” or “office notes from my visit on [date].”

4. State how you want to receive them. Paper copies mailed to you, electronic copies emailed to you, or pickup at the office.

5. Be aware of fees. Texas law allows us to charge a reasonable cost-based fee for copying and mailing records. We’ll tell you the amount before we produce them.

6. Response time. We’ll respond to your request within 15 business days of receiving it.

If you have questions about your request, call us at 512.480.9999.

How to contact our licensing authority

We are licensed by the Texas Board of Chiropractic Examiners.

Texas Board of Chiropractic Examiners
333 Guadalupe, Tower 3, Suite 825
Austin, TX 78701
Phone: (512) 305-6700
Website: www.tbce.texas.gov

How to file a consumer complaint

Under Texas Health and Safety Code § 181.103, you may file a complaint about the handling of your health information with the Texas Attorney General’s Consumer Protection Division:

Office of the Texas Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
Phone: (800) 621-0508
Online: texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

You may also file complaints about your health information with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/hipaa/filing-a-complaint.

Questions

If you have questions about accessing your records or this notice, call our office at 512.480.9999.